About our hotel at Aix-en-Provence Best Western hôtel le Galice

Hotel in Aix-en-Provence

About our hotel at Aix-en-Provence

At what time can we take possession of our room?
Your room will be available from 16:00. In the event of a morning arrival, you can entrust us with your bags free of charge until your room is ready.
At what time should the room be released?
The day of your departure, you have your room until noon. We can keep your luggages free in our luggage room if you want to fully enjoy your last hours in Aix en Provence.
What are the reception schedules?
The reception is open 24 hours a day, 7 days a week.
Does the hotel have a car park?
Yes, we have a secured underground car park of 60 places for 16 € per day. Height of the vehicle maximum allowed: 5 feet 11 inches (1m80). A public parking is also at your disposal around our hotel, it is paying by date and time machine from Monday to Saturday.
Does the hotel have Wi-Fi access? Is it free?
Yes, free wireless high-speed Internet access is available throughout the hotel.
Can we smoke in our room?
No, a very sensitive detector is installed in each room, it is forbidden to smoke in the room and inside the entire hotel.
Do you have a swimming pool?
Yes, we have an outdoor swimming pool that is open in season, depending on weather conditions (from May / June to September).
Do you accept pets?
Yes, we accept dogs and cats for 15€ per day and per animal.
What are the breakfast times?
Breakfast is served from 7 am to 10 am on weekdays and from 7 am to 10.30 am on Saturdays and Sundays. Price : 18 euros per person.
What are the lunch times?
Our restaurant serves "snacking" food all day long 24/24 and 7/7
Why is the price cheaper on the hotel's official website?
The best rates and offers are only on our official website. No intermediary intervenes in this process, so we can offer you the best available rate.
Do you have connecting rooms?
Yes, We have 6 connecting rooms in our hotel, please specify your request when making your reservation.
Do you have baby cots?
Yes, baby cots are available at no extra cost upon request at the time of booking.
Do you have a laundry service at the hotel?
We provide an iron and ironing board on request at the reception. An outsourced pressing service is available, a card with the rates charged by our service provider is placed in the wardrobe of your room.
I am allergic to certain foods, what can you offer me?
We can offer you some alternatives for your breakfast such as gluten-free bread and / or soy milk. Do not forget to mention it at the time of the reservation, we will try to answer it at best.
Is it necessary to give my credit card number when I book?
We can not register and guarantee your booking without entering your bank details. In the case of a non-cancellable, non-refundable and non-modifiable reservation, the total payment of your reservation is debited from your card.
Can I change the date of my stay?
In some cases yes. We invite you to check the conditions of cancellation and changes on the confirmation of your reservation. If you have any doubts about the conditions of your reservation, please contact us.
I booked a non-cancellable rate, non-modifiable and non-refundable, can I still cancel?
You can cancel a non-cancellable, non-refundable, non-modifiable reservation, however you will not be refunded. In case of inadvertent booking, you have one hour to contact us by email at receptiondesk@bestwestern-aix.com
What is the amount of the visitor's tax?
The city tax is payable locally at a supplement of 3.27 € per day and per person, children under 12 years are exempt from city tax.
Do you have spaces for meetings or conferences?
Yes, our establishment has 9 meeting rooms all exposed to daylight for a total area of 650m ². In study days or simply in room hire, all information is available on the seminars and events page. To contact our sales department: service.commercial@bestwestern-aix.com or at 04 42 527 509.
Is my account debited automatically and immediately at the time of booking or do I have to pay for my stay upon arrival at the hotel or on departure?
This is only a guarantee of booking, so you are charged on your departure at the hotel. However, in order to benefit from the lowest price, our rates may be payable in advance. In this case, your credit card will be debited.
What are the accepted means of payment at the hotel?
Accepted payment means are cash, checks, CB, Visa, Mastercard, American Express, JCB, Diners, UnionPay, holiday checks and restaurant tickets. ID can be required for check and credit card payments.
How to contact our services ?
Group reservations service: hotelgalice@bestwestern-aix.com 04 42 527 515 Individual booking service: receptiondesk@bestwestern-aix.com 04 42 527 527 Sales department: service.commercial@bestwestern-aix.com 04 42 527 509 Restaurant: Restaurant@bestwestern-aix.com 04 42 527 500
How to come?
GPS: "Louise Colet Street" Latitude: 43.5273061 Longitude: 5.43513 By Air: Marseille Provence Airport. There is a shuttle every 20 minutes to the Aix-en-Provence bus station. By the Bus Station: 15 minutes on foot. By Motorway: From Paris, Lyon, Marseille, Marseille Provence Airport, Nice city: exit "Jas de Bouffan" direction city center. By train in arrival TGV station: By taxi 25 minutes. Shuttle every 20 minutes to the bus station of Aix-en-Provence.